Jodie L. Gustin
PO Box 1233, Estancia, NM 87016
(505) 705-4516
WORK EXPERIENCE
Dining Room Manager
Mountainair, NM
Cowgirljlg@gmail.com
Shaffer Dining Room
Full Time
04/2014-05/2014
Escorted customers to their table, informed customers of daily specials, presented menus, and took beverage
orders. Performed food preparation duties such as mixing hot or cold beverages, preparing salads,
appetizers, and cold dishes, portioning desserts, and brewing coffee. Explained how various menu items
were prepared, describing ingredients and cooking methods, answered questions about menu items, and
made recommendations upon request. Wrote customers’ food orders on ticket, memorized orders, and
gave to kitchen staff. Served food to customers, ensured that they were enjoying their meals and took
action to correct any problems. Prepared, itemized and totaled meal costs and collected payment from
customers. Cleaned tables after patrons finished dining. Rolled silverware, set up food stations or dining,
performed cleaning duties, such as sweeping and mopping floors, tidying up dining room, taking
out trash, or checking and cleaning bathrooms areas to prepare for the next shift or for large parties. Fill
salt, pepper, sugar, creamer, condiment, and napkin containers. Informed guests of local area attractions
and directions.
Assistant Store Manager
Estancia, NM
Family Dollar
Full-Time
08/2013-04/2014
Responsible for providing exceptional service to customers. Key priorities included greeting customers,
assisting them with selection of merchandise, completing transactions, and answering questions regarding
the store and merchandise. Provided customers engagement in positive and approachable manner.
Assisted in maintaining a clean, well-stocked store for customers during their shopping experience.
Helped in the unloading of merchandise from delivery trucks, organized merchandise, and transported
merchandise from stockroom to sales floor. Independently stocked shelves and recovered merchandise
in the store. Accurately handled customer funds and processed transactions using the POS system. Remained
constantly aware of customer activity to ensure a safe and secure shopping environment. Performed
all other duties as assigned in order to maintain an effective and profitable store operation.
Jodie L. Gustin
PO Box 1233, Estancia, NM 87016
(505) 705-4516
Customer Service Associate
Estancia, NM
Cowgirljlg@gmail.com
Western Refining, Inc.
Full Time
03/2013-08/2013
Greeted customers and determined their needs and wants. Discussed type, quality and number of merchandise
required for purchase. Recommended merchandise based on individual requirements. Advised
customer on utilization and care of merchandise. Provided advice to clients regarding particular products
or services. Answered customer’s queries and concerns. Quoted prices and discounts. Performed
all other duties as assigned in order to maintain and effective and profitable store operation.
E911 Drive Tester
Mountainair, NM
LCC International, Inc.
Temporary Contract
10/2012-04/2013
Drive testing consists of riding in a vehicle that contains equipment used to analyze the cellular service
in a given area. By simulating what a wireless user would experience in that specific area, wireless carriers
can make changes to their network that provide better coverage and service to their customers. It
requires a mobile vehicle, drive test tools with handsets which collect real time data, a GPS device along
with an RF engineer.
Customer Accounts Manager
Ruidoso, NM
Aaron’s, Inc.
Full Time
10/2011-12/2011
Managed the customer accounts department. Responsible for achieving company standards on nonrenewal
closing percentages and the acquisition and maintenance of customers. Acted as a customer
counselor, documented all customer promises and updated customer information in the store computer
system. Monitored the accuracy of customer classifications according to customer payment history and
habits. Confirmed customer identification, collected money and obtained customers' signature on lease
agreements in the absence of the General Manager. Set renewal goals, updated goal boards, facilitated
non-renewal returns authorized by the General Manager. Reviewed and closed lease agreements with
customers in the absence of the General Manager. Supervised all other employees in the absence of the
Sales Manager or General Manager.
Jodie L. Gustin
PO Box 1233, Estancia, NM 87016
(505) 705-4516
EDUCATION
Alison Online Learning
Customer Service Training
Preparing to Manage-Skills and Practices
Food Safety Training-Safe Practices and Procedures
Fundamentals of Accounting
University of New Mexico
EMS-1st Responder
Mountainair High School
General Studies/High School
Certificate
Certificate
Certificate
Certificate
Los Lunas, NM
Certificate
Mountainair, NM
Diploma
2014
2014
2014
2014
Cowgirljlg@gmail.com
1997
1996